Impact of SRDI Enterprise Process Digitization on Customer Structure

Yuan Wang

doi:10.62177/chst.v2i4.829

Authors

Yuan Wang Xi'an Polytechnic University

DOI:

https://doi.org/10.62177/chst.v2i4.829

Keywords:

Digitalization of Business Processes, SRDI, Customer Concentration, Technological Innovation, Market Position

Abstract

Under the macro background of the construction of digital China, the ability of business process digitization to empower “Specialized, Refined, Distinctive, and Innovative”（SRDI）enterprises to adjust their customer structure has become the focus of academic attention. Based on the data of A-share national and provincial SRDI listed companies from 2011 to 2022, this paper empirically examines the relationship between business process digitization and customer structure, and the role of the mechanism in it. It is found that process digitization of SRDI enterprises reduces the degree of concentration of customer structure. It is further found that process digitization reduces customer concentration through two paths: improving the technological innovation ability and enhancing the market position of enterprises. The study not only reveals the impact mechanism of process digitization on customer structure, enriches the research on process digitization and supply chain management of SRDI enterprises, but also provides theoretical references for small and medium-sized enterprises (SMEs) to rationally adjust their customer structure.

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