Research on the Influence Mechanism of Leader Incivility on Employees' Complaints

Jin Ding

doi:10.62177/chst.v1i3.122

Authors

Jin Ding Management School of Xi'an Polytechnic University

DOI:

https://doi.org/10.62177/chst.v1i3.122

Keywords:

Employee Complaints, Leaders’ Uncivil Behaviors, Impartial Sensitivity, Self-monitoring, Affective Event Theory

Abstract

Employee complaints are expressions of employee dissatisfaction related to work and organization, and it is a workplace phenomenon that cannot be ignored in today's society. Leaders' uncivil behaviors can bring negative psychological experiences to employees and affect their behaviors. Based on the theory of emotional events, this study takes negative emotions as mediating variables and justice sensitivity and self-monitoring as moderating variables to explore the influence mechanism of uncivilized leadership behavior on employee complaints, so as to provide references and lessons for the intervention management of leader incivility and the management of employees' complaints in corporate practice.

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