Employee Relationship Management in Resorts under Artificial Intelligence: A Systematic Literature Review and Research Agenda

Yuchu Shi

doi:10.62177/apemr.v2i6.868

Authors

Yuchu Shi Anhui Business and Technology College

DOI:

https://doi.org/10.62177/apemr.v2i6.868

Keywords:

Artificial Intelligence, Employee Relationship Management, Resorts, Systematic Literature Review, Research Agenda

Abstract

As managers increasingly seek to apply artificial intelligence (AI) technologies to optimize operations and shape competitive advantage, research on the impact of AI on employees within the hospitality and tourism industry has grown in recent years. Despite the importance of this topic, systematic studies of employee relationship management in the resort context remain limited and fragmented. This study employs a systematic literature review to examine 36 English-language academic publications released between 2015 and 2024. It proposes a definition and conceptual framework for employee relationship management in the AI era, suited to resort settings. The framework outlines key antecedents, outcomes, mediating, and moderating variables in this field. The findings not only present the current state of research but also identify existing gaps, offering directions for future investigation. In addition, the analysis provides theoretical grounding and practical insights for resort managers aiming to manage employee relations effectively and enhance organizational performance in the age of artificial intelligence.

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References

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