Problems and Optimization Paths of Emergency Rescue After-Sales Service for Premium New Energy Vehicles

Abstract

With the rapid growth of high-end new energy vehicles, emergency rescue services have become a key scenario for measuring brand after-sales ability and user experience. This article systematically reviews the development status of the emergency rescue after-sales service of high-end new energy vehicles, deeply analyzes the existing problems and their deep causes, and puts forward an optimization path from the five dimensions of service network construction, professional ability improvement, standard system construction, intelligent empowerment and service model innovation, so as to improve the after-sales service of high-end new energy vehicles. System and promote the high-quality development of the industry to provide theoretical reference and practical ideas.